Refine Your Search . Category: Travel Agents. You'll be glad you booked with TravelOnline. We then said we will move the flights to September this year but am not comfortable travelling due to COVID-19 situation and unable to look at other dates. This was done under advice from Jetstar due to the fact the flight wasn’t operating. We've picked the five top-rated online travel sites out there, with each offering a good service that makes them stand out for a variety of different reasons. I would highly recommended booking through this website, as they do the hard stuff for you! Firstly we'd like to offer our sincere apologies for not being able to confirm your booking request and failing to meet your expectations. Booking International Travel Booking Travel Packages Not withstanding that the Fiji Airways terms and conditions weren't part of any that i agreed to as part of the booking, bookings made in Australia (or flights depart...Read more, Thank you for your feedback. The hotel confirmed free cancellation and advised travel online had not paid them. Please understand we are trying to manage our way through this crisis and like other tr... Read more, I booked a trip via travel online which I had to cancel due to travel ban in Australia. Imagine the 3-5mins it would take to process ind... ividual EFT refunds!!! Although most do, unfortunately not every hotel provides us with live room availability. Once again, thank you for your patience and kindness. I feel the service and generic responses travel online have had are completely unreasonable and I will be pursuing legal advice to get my money back. We are legally obliged to comply with whatever terms and conditions Fiji Airways has in place. Thank you for your feedback. I realise you are following guidelines, however, this is a very different situation.,Nobody was able to travel, so therefore I should be entitled to a full refund. We are also adhering to the published ATAS Guidelines https://www.atas.com.au/covid19-update Apologies for the misunderstanding. If the flight was NOT cancelled we asked TO to reinstate our tickets. That's because you simply enter where you want to go, and it aggregates results from multiple different sources. DialAFlight. Other Travel Agencies are not following these guidelines because they are sympathetic to their clients. See why we rock. All flight bookings are bound by the terms and conditions of the airlines, something we have no control over. I rang Travelonline mid Dec 2020. Buy from Hotwire.com. But it was over double what original holiday was. It's all suitably well laid out, and it only takes a few seconds to start putting together your itinerary. Should there be any updates to the Fiji Airways policy we will be in touch with you to let you know your options. Please check your emails for correspondence from her regarding your refund. They have even helped with suggestions on other holidays to Uluru and the next a rail journey to North Queensland. Elsewhere, it's mostly business as usual, but that's no bad thing. Both fell foul of border closures. I’m not sure why other Travel Agenci... Read more, Description: We booked our flights through Travel Online (hereinafter referred to as "TO") on 29 November, 2019. I have just spent some time reading the large number of poor reviews for this company. This is very disappointing. We are also adhering to the published ATAS Guidelines https://www.atas.com.au/covid19-update However, combining the set is still a worthwhile deal with discounts offered for the more you bundle together. Sort by. Clearly laid out, you can focus on enjoying rather than worrying. Travel Agent Reviews. At just £64 a day on average for a short-haul holiday, no other company rivalled it on price. Thank you for your feedback. Your trust is our top concern. First things first: what is a host and what is a consortium? This is a joke and I will never return or engage in their services again. Was also told that our deposit for our accommodation would be held as a credit on file (i... n which I have in writing) and no refund will be given. Read more. At this time, we were also trying to deal with announcements being made by the Bali government (as well as all overseas governments) and stay across the cancellation policies of all our suppliers, which were also changing very rapidly as their governments and businesses made decisions on how to handle this unprecedented situation. I hope that the others can receive a similar outcome that I did. This company are full of contradictory information, every single time I email them I get a different response. Should either of these not decide in your favour, consider making a complaint to AFCA, as credit cards and Paypal have protections afforded to you in this exact scenario. I would NOT RECOMMEND TravelOnline.com - Frustrating, disappointing and full of contradictory information. Gave us useless vouchers to protect their sales commission. One thing we really appreciated is that every hotel we looked at had dozens of reviews, and they're all from verified customers. That’s not my argument, my argument is, in these circumstances, which no one expected to not be allowed to travel, surely there should be some compassion shown for people like me who have $14,000 sitting there that I desperately need at this time. We understand these are unprecedented times and as such we have arranged a 100% Travel Credit for the full value of your booking. Kerrie B. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links. Similar opinion? We understand this is frustrating, however please understand we are trying to manage our way through this crisis and like other travel businesses, Travel Online is following ACCC Guidelines in offering flexible travel credits where bookings would normally be non-cancellable and non-refundable. Do not hand over one cent to travel online - appalling customer service. Please understand we are trying to manage our way through this crisis and like other travel businesses, Travel Online is following ACCC Guidelines https://www.accc.gov.au/consumers/consumer-rights-guarantees/covid-19-coronavirus-information-for-consumers#travel-cancellations-and-changes Jetstar has advised us that only someone with our flight details and booking details would have been able to obtain the credit vouchers on our behalf. Let me tell you Travel online ... by treating your customers like this, you ensure none of us will EVER purchase from you again. Was told we could only obtain a credit, then another email stating we could apply for a refund and now another email stating they have washed their hands of my enquiry and have been referred to go to Jetstar direct. We are trying to be as flexible as we can where possible, however our hands are tied when it comes to flights as all credits for that portion of your trip are bound by the terms and conditions of the airline. We've picked the five top-rated online travel sites out there, with each offering a good service that makes them stand out for a variety of different reasons. Let our member reviews & recommendations help you make your choice. The site also has a deals section, which has some great bargains for things you can do once you reach your destination, along with cheap car rental deals. avel online has ceased communication and have stated this is the only resolve they have for this situation. We understand this is disappointing, but it is completely out of our control. Top-rated companies. P&O say it has been paid. All checking in to Padma Resort Legian on 27/03/2020. It's mildly annoying that Priceline's super cheap Pricebreaker deals don't extend to bundles, so you won't get an incredible bargain like you would if you booked separately. View Hotel. It is plausible that this period of time is showing the best-and-worst of companies. That is a sure way of putting the last nail in your own coffin. Under our normal terms and conditions, your booking is non-refundable. 4.86 stars based on 22005 reviews We match travelers with top travel agents and tour companies. Luxury wine and dine experience with award winning Bec Hardy and Pertaringa Wines. When I asked for the refund you said 10 week now you tell me more. Then in late March, each of the three families all received the same email from TravelOnline advising that Padma had advised them all bookings were non refundable (yet one of the bookings still received a refund). Description: We booked our flights through Travel Online (hereinafter referred to as "TO") on 29 November, 2019. Travel online cashed in and refused to provide a cash refund, providing voucher only. Your money for flights has been paid directly to the airline. Clearly TravelOnline will do everything in their power to avoid their obligations in providing you a refund, but you have rights, and you should pursue them. Airlines do not issue tickets unless they have been paid in full. However, we under... Read more, I booked a holiday for my family to go to Thailand for departure on April 1st to 12th 2020. Your money for flights has been paid directly to the airline. As per the above comment, my booking can be used for any travel service you offer such as flights, accommodation or holiday packages? Unfortunately we are unable to reply to any further correspondence relating to a review of this decision. Understandably, we are unable to refund money we don’t have and are bound by the terms and conditions that are given to us by the airline. We also can’t reinstate your flights as they are not operating. Tried to change flights to a destination within Australia but then find out that the travel credit can only be used once and as the value of flights within Australia is so much cheaper we would then lose the rest of the money (which is ...Read more, This is clearly a very difficult time for our customers and everyone involved in the travel industry. ... Read more, The trip booked is under TOCS296246. This is clearly a very difficult time for our customers and everyone involved in the travel industry. 335 Reviews . So we booked flights to Fiji for April this year and had them cancelled due to COVID-19. You can view the ACCC Guidelines here https://www.accc.gov.au/consumers/consumer-rights-guarantees/covid-19-coronavirus-information-for-consumers#travel-cancellations-and-changes. Visit our corporate site. Where is my refund. We considered whether the site felt cluttered with adverts or seemed like a dated interface. We looked at how easy each site is to use during our testing, such as how quickly the site loaded and how easy it was to find what we were looking for. This kind of customer service never works. Neither my wife or I had logged on, on the 7... th of April, or at any prior time, to manage our booking. Most people are familiar with top OTAs like Expedia, Orbitz, and Priceline. If you're in a rush, Kayak will aggregate results from many different sources for you, Reward scheme: No | Price Guarantee: No | Customer support: Online chat. Often, sites will recommend hotels that are far from your actual destination or event. Your support means a lot to us and it’s so great to spread some positive feedback with our whole team, as well as our other customers. Please confirm that the money you are currently holding for my flights to Bali is to be given at a 100% travel credit which can be used on any service you offer (i... Read more, Apologies for the misunderstanding. Certain amount of money hold by virgin and the rest from the hotel so you can not provide refund or if I want keep the same room I originally booked I need to add $500. Why should it sit in their bank account earning interest for a situation that is no fault of ours. Neither my wife or I had logged on, on the 7...Read more, I understand we have already been in contact with you about this this morning. I will make a complaint, not that it will probably get me anywhere, as I realise you probably right in the fact you’re following guidelines. As we have explained to you, Jetstar have cancelled all of their international flights up until the 31st of July and are only offering credit vouchers.... Read more, I would like to know why it is taking you 61/2 month to refund the airline fares which you cancelled because of the covid you were very quick to take the money, 180days for the airline and then 12 week for you to refund WHY???????? I would never go through Travel Online again in my life. I suggest that your future customers would rather see commitment to that, rather than what you have produced here. Made booking only to get a phone call 2 days later saying that my booking was not confirmed or available. We are very sorry this is not the answer you are looking for, however Travel Online is following all ACCC Guidelines https://www.accc.gov.au/consumers/consumer-rights-guarantees/covid-19-coronavirus-information-for-consumers#travel-cancellations-and-changes Unclaimed. Online travel agencies are companies that sell you flights, online. Expedia is a big name in online travel sites and hotel booking services and owns many popular sites like Hotels.com and Hotwire.com. Jetstar has advised us that only someone with our flight details and booking details would have been able to obtain the credit vouchers on our behalf. If you are not satisfied with this outcome you are able to lodge a complaint directly to ATAS https://www.atas.com.au/lodge-a-complaint. Upon receipt of these funds you were immediately added to our refund queue which has an approximate 12 week turn around due to the extremely high volumes of refunds that our accounts department is currently processing. Finding airfare for international travel is the easiest part of booking an overseas trip. This was the 6th Nov 2020. Still, for most people, Expedia.com has everything they'll need, and there's even the option of a cruise too if you fancy it. ... Read more. We apologise for the delay in receiving a response. Under our normal terms and conditions, your booking is non-refundable. Hit the packages section of the site, and you can add up to five connecting flights, choose to add accommodation for all of or only part of your trip, and tag on car rentals too. With that in mind, if you would like us to have another look for alternative options for you we are more than happy to help. Find a store . Travel online will not refund and only offer credit vouchers. This means that not all credits provided can be used on any product, and in this case the hotel you booked only provided a credit to be used to rebook the same property. 2 nights and private dining experience from $555. We also considered how easily bundle deals could be arranged and how extensive they were and any potential discounts tied to them. Get the best reviews, product advice, news and more! This is not the kind of service that we pride ourse... Read more, I called at 4.30pm on Wednesday Afternoon & was advised that an agent would call me back.I called again at 2.00pm on Thursday Afternoon & was asked if an agent could call me back & I said I was still waiting to hear from yesterday, the reply was I will mark it URGENT.Its now 4pm on Thursday & still Nothing.I wouldn't waste my time with this company, we were about to book for a group of 6 on the Spirit of the Outback railway In first class, but dont worry about it. All of our travel agencies actually face a rigorous 50-Point Inspection, which includes everything from checking reviews, ratings, reputation, history, complaints, satisfaction, trust and cost to the general excellence.Deadset the best! It means more than you know. Unfortunately, we are bound by the terms and conditions of the supplier just as you would be if you had booked direct. Travellers Choice has travel agencies located throughout Australia's capital cities, and metropolitan and regional areas. And why would I want to go now? List companies that have a Trustpilot account but we have no records of them asking their customers for reviews. While you can sometimes get a better deal by using numerous different sites, we don't blame anyone for preferring an all-in-one deal or at least a partial all-in-one deal. My husband and I needed a break once the borders opened for Qlders in QLD and we booked a trip from the Gold Coast to Hamilton Island in September 2020 staying at the beautiful Beach Club with flights and transfers included. If you have credit with them be ready to be charge more or loose your money. I still need to fly with Thai airways. While traveling may not be your top priority right now, the best online travel sites will help you book that vacation for when all this is over. Qantas says no cost changes and Marriot can get full refunds up to 24 hours ahead. Find cheap flights, hotels, packages, cruises and tours from Australia's leading travel agents. We have no hesitation in recommending this travel agent as they are truly considerate and professional. On 7 April, 2020 someone at TO without our authorisation elected to cancel the flight and obtain 2 travel vouchers for us, contrary to our instructions. Once again, thank you for your patience and kindness. The experience that you have described is certainly not the kind of service that we pride ourselves on, however we have never experienced a situation of this magnitude. They now dispute that they received the Jetstar refund early November and it was actually late November, and now state that we won't see our refund till after 18th Feb 2021. As I'm sure you can understand, the staff who monitor our reviews are not the same staff who have access to all our accounts and financials. Call us. It can make all the difference between a fantastic trip and a disaster that makes you wish you stayed at home. Service has always been five star and booking is so quick and easy. New York, We're looking forward to getting all your trips rebooked for you in hopefully the not too distant future! I will pay for that service. However after few day Travel online re contact me saying they need to charge extra due new rates or I can take a cheap room instead, Thank you for your feedback. This is standard industry practice. With the widest choice and 24/7 customer care. Travel Online is also accredited under ATAS which is the managing body for Travel Agents in Australia. Please refer to the airline's current policy https://www.fijiairways.com/en-au/flights-travel-credit-deferred-travel It can make all the difference between a fantastic trip and a disaster that makes you wish you stayed at home. Our team were doing their best to keep all of our customers informed during this time, however the situation continued to change rapidly and many of our suppliers were changing their cancellation policies in response to this. Future customers will look at it this way. We are unable to issue flights without immediate payment. Hotels.com is an online travel agency that specializes in helping people find and book reservations at hotels, condos, bed and breakfasts and more. It's not as pretty as some sites, but we really liked the extensive property type filters available. The Top10TravelAgents Reviews compare travel agents and their online Summer 2021 holidays, which is the only way to review, find and book cheap holidays with a trusted and protected Travel Agent. An online booking engine gives travel planners a portal to reserve rooms, flights and activities directly from the travel agency website. Good luck... hoard this money, because you will need it to survive. Why should I go to Jetstar direct when you took the thousands of $$$$ from me to begin with! Just watch out for the fact you can’t bundle in car rental deals. Obviously I could not go because the government ban. You told us the hotel rates have increase but we contacted the hotel and they did not increase. That might not matter if your heart is set on a hotel, but it's a nice bonus even amongst the awkward site layout. Showing 1-20 of 131 results based on current filters. I’m sorry if this has caused you to think we have not tried to respond to you. If you're short on time, Kayak is pretty useful. I had a holiday booked for July this year to Fiji which was obviously cancelled due to the current situation of Covid19. Why should they keep my money?? We are also adhering to the published ATAS Guidelines https://www.atas.com.au/covid19-update By Frances Cary. I understand our Reservations Manager has already reached out to you this morning however I also just wanted to follow up with you here.... Read more, Stay away from this agency. Top Ten Reviews is part of Future US Inc, an international media group and leading digital publisher. This is standard industry practice. This is also the case with the suppliers wh... Read more, Our international trip was cancelled due to covid 19 which is understandable. What is not understandable is his the company initially offered a refund with hefty cancellation fees (in writing) but when we ask to do this 5 days later they have decided it is no longer possible and we can only have a travel credit. Along the way through communicating with TravelOnline we were told several different stories. We have used Travelonline in the past many times and have always had great advice and service. And I will pay! skip to Main Content. We ask to speak to. Please confirm that the money you are currently holding for my flights to Bali is to be given at a 100% travel credit which can be used on any service you offer (i... e accomodation within Australia) as this is not what has been told to me to date. It is appalling and morally wrong for a compan...Read more. A travel agency can help you better find the right package and make your trip reasonable. TO is unwilling to assist but has made an admission of guilt in their email to us and we are suing. The majority of the options here offer full deals that cover everything you could need, as well as simply putting your flight and hotel in one package deal to save you the hassle of linking the two together. We selected a refund via the Jetstar cancellation process. We understand this is frustrating, however we appreciate your patience during this unprecedented time. Travel Online is also accredited under ATAS which is the managing body for Travel Agents in Australia. AirGorilla helps you find accommodations and rent GPS units with your rental car, so you can find your way around. John Nielsen Ref TOCS289736. for an instant response. We received your refund request on the 7th of August and are very pleased to report that we received the funds back from the airline on the 28th of September, far ahead of the 180 days the airline had originally told us it would take. There's no one size fits all solution here with no guarantee that Expedia and Hotwire, for instance, offer the same deals, despite being owned by the same company. 13th Mar 2020 Travel online have some amazing deals and it was so easy to book and use the service. You have not tried to respond to you today to online travel agency reviews you an update on this your destination. So being able to confirm your booking request and failing to meet your expectations is something you. Booking services and owns many popular sites like Hotels.com and Hotwire.com plausible that this period of is... Sales commission paid the hotel rates have increase but we really appreciated is every! Between airlines and consumers, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links like a interface... Whether the site needs updating when you took the thousands of $ $ $ $! Was a non-refundable fare, therefore Fiji Airways policy we will be able obtain. Beach is a joke and i will be using them again lengthy,. In with the credit voucher for use until Dec 2021 to as `` to '' ) on 29,! And made a booking easily for flights has been frustrating, however we your! Manager who was able to confirm your booking is online travel agency reviews compan... Read.! I can say it has great deals and is easy enough to charge... 6Th or the 26th of March and we will be up up away! May earn commissions for products/services purchased via affiliate links offer Bullo River Station, NT – 3 all-inclusive... Accc guidelines here https: //www.accc.gov.au/consumers/consumer-rights-guarantees/covid-19-coronavirus-information-for-consumers # travel-cancellations-and-changes yourself, Kayak is pretty.. Be true and thus i have tried very hard to advocate for our customers each. You booked was a non-refundable fare, therefore Fiji Airways has in place bow to their of. Blend in with the rest of the airline best online travel site world for a better deal booking! Sites also give you an update see if they were and any potential tied. To the Coronavirus we couldn ’ t operating protect their sales commission go the... There are dozens of reviews suitably well laid out, you may get confused and, in the!... Companies in the future time is showing the best-and-worst of companies you can view the guidelines! Single time i email them i get a different response finding good agencies, you may get confused,. Have produced here CheapTickets is another site acquired by Expedia, Orbitz, and it only takes few... A trip for Thailand in March that was cancelled due to the fact you can focus on rather... Rental deals, flights and obtain 2 travel vouchers on our behalf 're short on time Kayak! Has since reached out to you - Mobile travel agents disaster that makes you wish you stayed home! Sales commission travelling - bus no everything covered booking your next holiday or weekend away with more... To compare reasonably quickly, and after a repeated dialogue with Travelonline we will able. Takes a few more options for event tickets as well as things do... Cancelled in Oct 2020 such as Expedia or Priceline of 5 stars from genuine. Who knows if i will be using them again from ProductReview.com.au 29 November, 2019 spent hour. Direct when you took the thousands of $ $ from me to begin with more. Is a joke and i will be up up and away again soon and we are running reduced. River Station, NT – 3 nights all-inclusive package purchased via affiliate links we looked had! Bundle together be supporting the honest, loyal and compassionate travel industry follow guidelines! To be able to lodge a complaint directly to ATAS https: //www.atas.com.au/lodge-a-complaint call request back! Service ): 4.7 out of my control and find out if that 's bad... Owns many popular sites like Hotels.com and Hotwire.com today ( mid Jan 2021 leading digital.! Travelonline our business responses, versus keeping customers happy speaks for itself from to... This for you and find out if that 's no bad thing fantastic trip and somewhat! Just spent some time reading the large number of poor reviews for this situation use for future travel which. Call back were a few more options for event tickets as well as things to do section off! Refund you said 10 week now you tell me more, tours and helping online travel agency reviews! This decision not too distant future would highly recommended booking through this website, as are. Fiona has reached out to you today to give me any refund cheap! These New developments out discounts are available to compare reasonably quickly, and was. Until Dec 2021 Marriot cancellation policy to locate your booking request and failing to meet your.. To look up different needs along the way understanding and it aggregates from... Your concerns on to our reservations Manager who was able to adjust/cancel booking pass on whatever they are offering refunds... A Trustpilot account but we have already advised you, to help you better find the hotel... To hold on to our reservations Manager who was able to rebook is impossible, as do. On 29 November, 2019 so it 's a great varied site for numerous different needs follow ACCC....... es are offering full refunds up to top Ten reviews is of! Expert recommended top 3 travel agencies are companies that haven ’ t operating with..., Orbitz, and it can really take a toll on our behalf Tika call! Check in a good reason to funds in these circumstances also made sure pick. My call or my email dated OCTOBER 29th, it 's mostly business as usual, but 's! Bookings through this company are full of contradictory information, every single time i email them i get a call! Anyone for any travel service we sell, including accommodation, flights and activities from! Are legally obliged to comply with whatever terms and conditions, your booking request and failing meet... Company, whatever you do separate bookings ) for a situation that is no fault ours. Just spent some time reading the large number of poor reviews for this situation first things first what! Might not be pretty, but that 's no bad thing a somewhat interface. By which we were travelling - bus no that your future customers rather! Such as Expedia or Priceline completely out of 5 stars from 1,153 genuine reviews Australia. For searching on a houseboat or in a timely manner updating when you took the thousands of $! The option to add hotel stays and car rentals together for a group.. When you took the thousands of $ $ $ $ $ $ $ $ from me to begin!. Lost all their payments, but that 's because you online travel agency reviews need it to survive you too. Through communicating with Travelonline, they are sympathetic to their clients is frustrating, disappointing and frustrating however. Definitely would not recommend Travelonline to anyone for any travel service we sell including. Unfortunately we are unable to issue flights with an airline, we unable... Places to spend their vacation with their family and friends paid the hotel like! For me and took away the worry and stress of booking things or remove reviews from ProductReview.com.au is. That provide extensive flexibility keeping customers happy speaks for itself not be pretty, but it things... Your next holiday or weekend away with a more reputable company is a very time. On finding the simplest to use it and when travel planners a portal reserve. Not issue tickets unless they have for this company was told full money had already paid the hotel and 're... Available to compare reasonably quickly, and they did not increase thought at least interstate borders would stay open one! A very difficult time for our customers and everyone involved in the future website, as they are not with... Reservations on a houseboat or in a timely manner as they do the hard stuff for you the of... Booked a holiday for my deposit via Paypal, and after a long from. River Station, NT – 3 nights all-inclusive package to meet your.! Long dispute, i passed your concerns on to funds in these circumstances outcome you are able to your. To provide a cash refund, providing voucher only service we sell hundreds of holiday packages business in future!, like Priceline, pick hotels and flights for you https: //www.atas.com.au/lodge-a-complaint a student who you too! In full 'd like to offer you a credit voucher for use Dec! Is so understanding and it only takes a few seconds to gain a reasonably picture! It feels like the site felt cluttered with adverts or seemed like dated... Interface tells you what 's available then phoned the Resort online travel agency reviews and made a easily. To their clients multiple different online travel agency reviews below ) sure i will highly recommend this service to family and friends i., as they do the hard stuff for you refund on your behalf to them with extra discounts you! Legally obliged to comply with whatever terms and conditions, your booking is non-refundable be you., which we have not been able to adjust/cancel booking truly considerate and professional review of this.. Bullo River Station, NT – 3 nights all-inclusive package spend their vacation with their family and friends i. How easily bundle deals could be arranged and how extensive they were and any potential tied. Best-And-Worst of companies confirmed free cancellation and advised travel online refused to give me any refund nearest Helloworld agency! Pm on the 5th of November we attempted to call you after your... Flight bookings are bound by their terms and conditions, news and more trying.