This really underscores the business case for hiring diverse talent. This test can also be done with a focus on race as well. Rachael has a natural flair for expertly pinpointing the sources organisations need to successfully design and deliver their business case for diversity. Our inclusive leadership programmes cut across all aspects of day-to-day management, prompting your leaders to re-evaluate how they manage, promote and lead others. You would try your best to be inclusive, but for that you shouldn’t sacrifice your own values and principles. The challenge is in having a culture where all employees feel included. Remote companies are a legitimate business structure and look highly likely to become the workplace norm in the next few years. But is this the same as workplace inclusion? She recommends first challenging yourself to be more inclusive in work and life. Mears Group, BuroHappold Engineering, The Sunshine Company, VolkerWessels UK and British Land have all taken our Inclusive Culture Pledge. Hi-jacking someone else's idea - Taking credit for someone else’s work and passing it off as your own. It has really resonated with our members so we have collated a list of 10 recommendations on how to respond to common questions our members have raised over the last eight months. 11 Ways To Develop A More Inclusive Communication Style At Work. You can train your teams, individuals or entire departments, at all levels of your organisation. There are two reasons why C-level leadership and management should attend diversity and inclusion workshops: firstly, its one of the least diverse areas of work, dominated by white males. You can share your lunch every day if you like. Our sessions are fresh, well-paced and always aligned to your values. In response to this, he came up with a novel solution. Applicants check company values and mission statements before applying. Organizational diversity means that your employees come from different backgrounds, and have different characteristics, viewpoints,  and skills. An inclusive workforce is an emotionally intelligent one. It’s a research-supported strategy: Gender-diverse companies are 15 percent more likely to outperform their peers, according to a McKinsey study. hbspt.cta._relativeUrls=true;hbspt.cta.load(4586384, 'ea17104e-add6-46af-82de-2de2ff6dc963', {}); Does your company have core values? 1. But with a little effort, it’s easy to adapt. The Economist surveyed employees from various organizations and found that one-third of respondents agreed that LGBT inclusion in their companies had improved. Nikki de Vet, Organisational Effectiveness Manager, British Land Plc. Workplace inclusion Foster a culture that encourages collaboration, flexibility and fairness to enable all employees to contribute to their potential and increase retention 1. The tech organization used to use the word hacker for computer programmer job descriptions. “It is our belief that diverse teams can provide innovative and relevant solutions to our work and culture, creating a sense of belonging across the practice.” “If you’re inclined, try being mindful of whose voices you share, amplify, validate and promote to others.”  Small changes in who you retweet and follow can boost minority voices, advancing important often underrepresented discussions. When I’m designing work for clients, I always spend time speaking to employees from across the business about their company culture. However, key thought leaders have shed light on some crucial differences between workplace diversity and inclusion. But don’t share your personal belongings. Made with ❤️ in New York City — Talaera © 2017–2021 — Contact us at: info@talaera.com, 10 Strategies to Build Diversity and Inclusion in the Workplace. They are responsible for decision-making within an organization. Gestures that support and match the spoken word, Signing that is done at the same time as speaking and in the same word order, Pictures, photos, graphics and symbols that support both the spoken and written word, Objects that can be used to stand for people, locations or activities, PayPal Unity is a programme for female employees in their workforce hosts events to inspire them and make them feel valued. It is not enough to just hire for diversity. EW Group specialise in the development of inclusive cultures through cross-cultural training. Interested in getting the best offers and receiving free content on Business English communication? To promote inclusion in the workplace, challenge existing stereotypes. An inclusive workplace also helps companies understand the needs of a diverse customer base. ), your workplace must fight these statistics and pay attention to possible communication issues. Effective workplace inclusion means that you understand that each individual is unique, and you recognize their individual differences and praise them. Before talking about global strategies, it’s a good idea to do a personal inclusion audit. . Ipsita Agarwhal , a startup founder, engineer and journalist, wrote about the misalignment between Internet.org and the everyday needs of millions of Indian citizens who don’t have access to the internet. Celebrate the diverse nature of your team. Online education providers help non-native speakers acquire the confidence. Almost one-quarter of respondents had already moved companies for this reason. When employees who are different from their colleagues are allowed to flourish, the company benefits from their ideas, skills and engagement, according to SHRM/Economist Intelligence Unit research. So I tested this out by taking an implicit association test. For example, choosing an easy-to-read, appropriately sized font. Subscribe to our newsletter and we will keep you in the loop with offers, free events, and development materials! If so are they actually expressed somewhere where everyone can easily be accessed. Six ways to support diversity and inclusion in the workplace 1. This often means making hiring processes as transparent and open as possible. Lucy Miller, Global Head of Inclusion, Diversity and Engagement, BuroHappold Engineering, 3. Every great community needs mentors. Discrimination occurs all of the time in facets of society, including the workplace. It turns out that I have a slight association with male and career and a slight association with female and family. Communicators should use tools such as internal email, intranets, social apps, and internal blogs to communicate the D&I initiatives with employees.. A diverse and multigenerational workforce can be a challenge to reach. The goal of the toolkit is simple: it should … “We work in the most diverse communities in the UK and we believe our business will be stronger in every way, if our workforce is fully reflective of these communities.” Consistency is very important to an inclusive workplace. He found the experience positive and speaking in the same article, offered the following advice. 7. Cultural activities can be anything from doing a weekly cook-out, asking each member of your team to cook a meal from their own country. Examples of how leaders can foster an inclusive workplace culture include: encouraging team members to welcome and help new team members settle in. “If you’re inclined, try being mindful of whose voices you share, amplify, validate and promote to others.”  Small changes in who you retweet and follow can boost minority voices, advancing important often underrepresented discussions. Using inclusive language is about valuing others and building bridges with people from any background. 1. Organizations often equate workplace diversity with inclusion. Online education providers help non-native speakers acquire the confidence. And today, it is a make-or-break for some individuals," said Deborah DeHaas, vice chairman and chief inclusion officer of Deloitte. Gary Jackson, Group Director of Communications & Customer Success, Mears Group Plc, 2. inclusive language welcomes diverse people into conversations and offers the potential to deepen understanding and connection. One thing we’ve been working on lately in Buffer’s virtual workplace, where most communication is written, is to be mindful of the language we use and make sure it’s as inclusive as possible.. For example, many of us have been cracking down on our use of the colloquial “hey guys” greeting as we address the team. We may see gender and racial disparities in employment settings as well as disparities related to physical ability. even though they are a remote company. We may think that in a modern society this crude assumption no longer holds true. This will increase employee well-being and benefit the company over time. Ingrained discriminatory behavior is difficult to pin down, but it can be addresse… One unconscious bias is the classic gender role association:  MALE = WORK and FEMALE = HOME. Strategies could also include a buddy system that ensure all employees are aware of and understand their role in demonstrating inclusive behaviours; 1. “Diversity and inclusion are not one in the same, and neither happens through osmosis. 4. Her comments followed a Deloitte study that found 72 percent of workers would leave a company to seek a more inclusive one. Workplace diversity issues can arise in many situations. In the best companies, everyone knows the answer to this question. This is no mean feat in a typically male-dominated sector. American Express has made diversity and inclusion mandatory for executives at vice-president and above. And today, it is a make-or-break for some individuals. A workplace with a diverse range of ages, for example, may experience tension between workers of various generations. It enables a company to embrace the … Social media and digital tools play a role in everyone’s daily routine. To be inclusive (and profitable! has made it its mission to empower employees all around the world through dedicated language training. It ultimately leads to increased productivity and employee well-being. There are a number of strategies employers, leaders, and managers can use to help create a more inclusive workplace. Consider these inclusive communication examples: Situation: One of your colleagues is sight-impaired, and you notice that your supervisor always speaks loudly to … It’s a research-supported strategy: Gender-diverse companies are 15 percent more likely to outperform their peers, according to a McKinsey study. Use inclusive language. What are the demographics of your followers on Twitter? The following are six of the most common challenges to effective communication in the workplace that disengage employees today. With a keen eye for emerging industry trends, Rachael ensures EW Group's work is firmly on the map both in the UK and globally. . The Inclusive Workplace Toolkit offers some useful information including suggested language for company policies and procedures, document templates, and case studies. Secondly, leaders can play a crucial role in shaping company values. Such use of language, particularly hyper-casual language may seem small and unimportant. In the recruiting space, apps like Blendoor aim to remove unconscious bias altogether be removing applicant information such as gender and age. And how can companies learn from others championing diversity and inclusivity? All your communication should be clear and understandable - whether you’re discussing an individual’s care and support needs with them, agreeing appraisal outcomes with staff or … Without further ado, here are all the communication strategies you’ll ever need. Dianne Campbell, vice president of global diversity and inclusion at American Express in Washington, D.C, has said that “It’s the experience that the leader is creating that is going to make or break your D&I initiatives.”. From January for 12 months, we’ll be providing all Pledging organisations with free support on progressing their diversity and inclusion agenda. Effective communication in the workplace can have a significant impact on nearly every aspect of a company's productivity and success. [This article was originally published in 2019, and updated in September 2020.]. The challenge is in having a culture where all employees feel included. This pushes the boundaries of what it means to work for the same company. 20 effective communication strategies to transform your business 1. It’s worth remembering that a diverse workplace does not necessarily lead to an inclusive one. To make employees feel more included, appreciated and safe in the workplace, initiatives must be targeted to achieve specific results.”, - Karima Mariama-Arthur, CEO and founder of WordSmithRapport, “We often forget the ‘I’ in the D&I conversation. Buffer challenged their use of language. While there are plenty of companies doing diversity right, these diversity and inclusion examples stood out for their focus on employee engagement. Building awareness is a first step towards real change. Connect with him on LinkedIn to check out some of his latest posts. Be aware of unconscious bias. Workplace inclusion can unlock your company’s true potential . And in case you get lost, there is also this awesome, In response to this, he came up with a novel solution. Initiate: We recognise that, to bridge the skills gap in the construction industry, we need to encourage people from a much wider group of backgrounds to come and join us.” ! Click here for more details on how to sign up for the Pledge. Applicants check company values and mission statements before applying. And in case you get lost, there is also this awesome guide to inclusive language from Buffer. Equality training vs diversity training: what’s the difference. It ultimately leads to increased productivity and employee well-being. Naomi Connell, Chief Financial Officer, VolkerWessels UK, 5. Also, arrange one-on-one session between employees and their community members to ensure they have a safe space to share their feedback. Leadership involvement: Assign a top executive to lead and sponsor the diversity program, and create a diversity council or committee of employees from various departments and levels within the organization. There is a lot of buzz surrounding making workplaces more diverse. Organizational diversity means that your employees come from different backgrounds, and have different characteristics, viewpoints,  and skills. Provide Learning & Development workshops for employees to develop and refine adjacent skills like communication and empathy. So what makes a genuinely inclusive environment? These differences can be along the dimensions of race, ethnicity, gender, sexual orientation, socio-economic status, age, physical abilities, religious beliefs, political beliefs, or other ideologies. Even being inclusive has a limit. Inconsistency of communication. While communication starts at the top, it is often a case of relying on grapevines to spread the word as … Having an inclusive workplace is more than hiring people from diverse backgrounds. Sign up to EW Group's monthly e-newsletter for industry updates, business case studies, exclusive event invites and more! Multi-Channel Diversity and Inclusion Communication Plan. These differences can be along the dimensions of race, ethnicity, gender, sexual orientation, socio-economic status, age, physical abilities, religious beliefs, political beliefs, or other ideologies. If so are they actually expressed somewhere where everyone can easily be accessed. Today’s workforce is global and the working language is English. This makes workplace inclusion efforts important in their own right. If diversity goals are set top-down, it is likely they can be implemented company-wide. Building inclusion starts with small but mighty changes. The following inclusion strategies apply to the workplace as a whole. “For us, making sure we have the right level of diversity and inclusion in our industry is going to be more and more important. This guide supports BC Public Service employees to model the use of inclusive language in the workplace and with citizens. There are many different ways to communicate, each of which play an important role in sharing information. “For a creative company like ours, our currency is ideas. Workplace inclusion helps employees of all ethnicities, backgrounds, religions and sexual orientations thrive and feel safe in the modern workplace, but not only that. But before we move on, what is the definition of diversity in the workplace? Actively Listen. 6 British Medical Association A guide to effective communication: inclusive language in the workplace Race (including ethnic or national origins, colour and nationality) The UK is a racially and culturally diverse place. Often categorized as a “soft skill” or interpersonal skill, communication is the act of sharing information from one person to another person or group of people. This can help you understand things like the language you use, your unconscious biases. So I tested this out by taking an. © 2020 Equality Works Ltd Terms and PrivacySitemapCSR, By submitting this form, you accept the Terms and Conditions and your details are processed and stored in line with our Privacy Policy, Diversity Communications: 5 Brilliant Examples. She recommends first challenging yourself, We may think that in a modern society this crude assumption no longer holds true. You’ll probably say, “of course!” Understanding potential communication barriers, as well as communication strategies to overcome them, can help you be a more effective employee and promote successful communication at work. Today’s workforce is global and the working language is English. The results may surprise you. Give. It turns out that I have a slight association with male and career and a slight association with female and family. Other talent managers think that workplace inclusion can be improved over time with strategies like diversity workshops to raise awareness. The retention rate of those workers also rises. Inclusive Workplace Toolkit. You’ve got to get the inclusion part right.” - Johnny C. Taylor, Jr., SHRM-SCP, president and chief executive officer of the Society for Human Resource Management speaking in SHRM. Discrimination can be subtle and may enter our conversations unconsciously. Kristel is a major proponent of workplace diversity: “At Testlio, we've strived to make diversity part of our competitive advantage from the very beginning. You’ve got to get the inclusion part right.”, - Johnny C. Taylor, Jr., SHRM-SCP, president and chief executive officer of the Society for Human Resource Management, Inclusive workplaces attract and retain the best talent, "In a race for talent, an inclusive culture can really draw people in and make them stay if it's done right. Check out how, Workplace inclusion can unlock your company’s true potential, How to manage language and cultural diversity in the workplace, 4 Examples of How Companies Effectively Engage Their Employees, Top 5 Perks Employees Enjoy at a Multinational Company, 150+ Useful Email Phrases That Will Make Your Life Easier. Adopt inclusive design standards to underpin all your communications work, from websites, to visitor information, educational materials and consumer surveys. Here are some inclusive workplace practices that companies can apply to their own workforces. If your people don’t hear a clear message from leaders in the business about ‘Why?’, then we risk the feeling that diversity and inclusion is something that is being ‘done to’ them. This leads to something called unconscious bias - a predisposition to see a situation in a certain way. Millennial employees, for example, may prefer a more collaborative approach to work, while Baby Boomers tend to be more reserved. American Express has made diversity and inclusion mandatory for executives at vice-president and above. Discriminatory communications aren't limited only to the those who discriminate but can also be said and believed by those typically discriminated against. However, a … 1. 41. Does your company have core values? Remember communication is just as important as physical access so always address it in access reviews and plans. For example, your lunch for the day. Remote companies are a legitimate business structure and look highly likely to become the workplace norm in the next few years. This can lead to communication conflicts. Talaera has made it its mission to empower employees all around the world through dedicated language training. But a targeted inclusion strategy can go a long way to fostering long-lasting diversity and inclusion within your workplace culture. Eric Kandel won a Nobel prize for his work in the field of neuroscience. The bottom line: Inclusion is a deal-breaker, particularly for millennials, when it comes to choosing a workplace. Nowadays, top talent sees the workplace as an extension of their lifestyle; if their core values are not reflected in those of the company, it is unlikely that that employee will thrive in that atmosphere: "In a race for talent, an inclusive culture can really draw people in and make them stay if it's done right. We also know it has direct impact on the bottom line.” Rachael Wilson is the Managing Director of EW Group. Rachael supports businesses across a variety of industries to enhance staff engagement, boost customer satisfaction, innovate, win new clients, attract and retain the best talent and drive genuine cultural change. Check out how Buffer outlines their company values front and centre. Not treating people the same based on race, religion, gender, size, gender, age, personality or country of origin or even personal preference. Dianne Campbell, vice president of global diversity and inclusion at American Express in Washington, D.C, that “It’s the experience that the leader is creating that is going to make or break your D&I initiatives.”. Anil Dash, CEO of Glitch, asked himself this very question as was surprised to learn that almost 80% of his followers were male. Justin Martin, Business Director, The Sunshine Company, 4. He spent a whole year. One question which regularly comes up from staff, to greater or lesser degrees, is this: “We are already performing well, so why do we need more diversity?”. That disengage employees today everyone to get on the same article, offered the following advice the... The potential to deepen understanding and connection details on how to manage language and diversity... Inclusive culture Pledge have ample opportunity to raise awareness the following inclusion strategies apply the! On, what is the Managing Director of EW Group specialise in the recruiting space, apps Blendoor! Building awareness is a deal-breaker, particularly hyper-casual language may seem small and unimportant has stalled,... Aspect of a diverse range of ages, for example, employees might expect people. Millennial employees, for example, choosing an easy-to-read, appropriately sized font various.! Ways to communicate, each of which play an important role in everyone s... Managing Director of EW Group specialise in the workplace as a key company goal one-third of agreed! A certain way feedback events or town hall-style meetings to find out what is not enough to just hire diversity... And with citizens I have a safe space to share their feedback diversity training: what s... Same article, offered the following inclusion strategies apply to the workplace, challenge existing stereotypes every should. 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